Frequently Asked Questions

Here you will find answers to frequently asked questions about placing an order, shipping, and return policies.

1. 1

   how to choose the right recovery supplement for your training

   For light daily outdoor activities, pure magnesium bisglycinate in the evening is often enough. For heavier gym workouts or running, consider adding a powder containing plant-based glutamine.

2. 2

   what ingredients are used in havula capsules

   We use plant-based cellulose capsules, organic magnesium bisglycinate, and pure amino acids. We do not add artificial colors or magnesium stearate.

3. 3

   how to take magnesium capsules daily

   We recommend taking the capsules with water about an hour before rest or at the end of a workout. They can be taken with a light snack or on their own.

4. 4

   how to pay for your order in the online store

   You can easily pay for your order via traditional bank transfer with a proforma invoice or cash on delivery when picking up your parcel. We do not use payment cards or payment service providers.

5. 5

   how delivery works for an apartment building without an elevator

   Posti delivers the shipment directly to the nearest pickup point or, by arrangement, right to your front door regardless of the stairs. Orders placed before 13:00 are packed and shipped on the same business day.

6. 6

   how product returns and refunds are handled

   You can return an unopened product in its original packaging within 30 days of receipt. Once we receive and inspect the shipment at our warehouse in Lahti, we will refund the amount directly to your specified bank account.