Delivery & Payment
Havula Sport delivers dietary supplements and athletic recovery products reliably throughout Finland. All orders are carefully handled at our central warehouse and shipped securely packed to the recipient.
- Processing time
- Dispatches the same day for orders placed before 13:00, and on the next business day otherwise
- Delivery time
- 1-3 business days
- Delivery cost
- Prices start from 5.90 €, with free delivery on orders over €60
- Payment
- Bank transfer
1. Delivery methods
2. Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| Posti Postipaketti | 1-3 business days | 5.90 € |
| Matkahuolto Lähellä-paketti | 1-3 business days | 4.90 € |
Estimated delivery times are calculated in business days from dispatch. Delivery to remote areas may take 1-2 days longer.
- We offer free standard delivery on orders of at least €60 to Finland, and for smaller parcels, shipping is €5.90.
- The parcel arrives in 2-5 business days after we ship it.
- When you place an order on a weekday before 13:00, we dispatch it the very same day.
- You can return an unopened and unused product in its original packaging within 60 days of delivery.
- Payment: bank transfer.
3. Order processing
Orders placed on business days before 13:00 are dispatched the same day. Orders placed after this time, on weekends, or on public holidays are dispatched on the next business day. Your order number and confirmation will arrive by email immediately after purchase.
Capsules, powders, and gel products are packed in sealed packaging with tamper-evident seals. During transit, items are protected with shock-absorbing cushioning and moisture-resistant corrugated cardboard boxes to preserve quality and integrity.
4. Tracking your parcel
As soon as your order has been processed, you will receive an automatic tracking code via email and SMS. You can track your shipment in real time using the carrier tracking service.
5. Lost or delayed parcel
If tracking updates remain stalled for 5 business days, please send a message to [email protected] including your order number. We will contact the shipping carrier immediately to investigate, and we will either dispatch a replacement package or refund your payment, depending on your preference, within 10 business days of your inquiry.
6. Damaged on arrival
Please inspect the products immediately upon delivery. If the shipping packaging or the product tamper seal is damaged, take photos of the damage immediately and notify our customer service by email at [email protected] to arrange for a replacement product.
7. Payment methods
The following payment methods are available: Bank transfer. We never ask for your online banking credentials or payment card number by email or phone.
8. Delivery outside Finland
We ship our products to specified countries. You can clearly see the price and estimated delivery time for each shipping method at checkout before placing your order. If customs duties apply to the shipment, they are the responsibility of the customer.
9. Questions about this policy
You can reach us by email at [email protected] or by phone at +358 992 115 568 (Mon-Fri 07:30 - 15:30, Sat 09:30 - 15:15). We always reply within one business day.
- Merchant
- Havula Sport Oy
- Registered address
- Askonkatu 9, 15100 Lahti, Suomi
- [email protected]
- Phone
- +358 992 115 568
- Working hours
- Mon-Fri 07:30 - 15:30, Sat 09:30 - 15:15
- Registration
- Y-tunnus: 97518505